Managing for Serendipity

or why we should lay off “best practice” in KM

Publication date: Monday 18 October 2004

Best practice has a space in knowledge management, but the space is small, highly specialised and generally expensive.

Creating a learning ecology on the other hand that bounds but recognises diversity is another matter all together, here the dynamics of human interaction and enquiry can be built to permit both better decision making, and though the active management of serendipity the enablement of innovation.